If you are receiving an error of "Unable to print" when trying to print secure to the Canon Copier:
First, try restarting the computer (click start -> shut down. Then turn the computer back on and log in)
If the above does not help, then:
1. Click Start and then click Devices and Printers
2. Right-Click the Canon Secure printer and choose Remove Device
3. Confirm by clicking Yes
4. Log off and log back on
I think my computer needs to be updated and the printer added.
It is at ESC at my desk near Colleen Daley.
Thanks!
Hello,
When I tried to print today, I received the following message "User authentication failed" I did try to restart, and right click on Cannon Secure Printer, but my options on the right click were not available.
Thank you,
Jennie Robinson
I am unable to send a document to the main staff printer located in the staff room (at Fair Park) to be printed. Can you please have this fixed by the time I am back in my clinic Wednesday morning.
When I go to print, it asks me for Department ID and PIN. This has been happening since yesterday.
~Deanna